Privacy Policy

Effective Date: 1st January 2025

Introduction

Teplin OÜ, a private limited company registered in the Republic of Estonia (“Teplin”, “we”, “us” or “our”), is the controller of the personal data described in this policy. We respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or use our services.

This policy applies to information we collect:

On our website (https://teplin.agency)
In email, text, and other electronic communications between you and our team
Through our consultation and customer support channels
Via analytics and tracking tools when you interact with our website or content

This policy does not apply to information collected by:

Us offline or through other means, including on other websites operated by Teplin or third parties
Any third parties, including applications or services that may link to or be accessible from our site
Third-party payment processors, hosting providers, or external platforms we integrate with

By using our website or services, you consent to this Privacy Policy. We may update it periodically, and your continued use after updates constitutes acceptance.

Information We Collect

We may collect the following types of information:

Personal data: name, email address, phone number, business details
Demographic data: location, preferences, industry sector
Usage data: interaction with our website, services, and content
Shopify store data: store name, URL, analytics, performance metrics
Transaction data: orders, invoices, and payments related to our services
Technical data: device type, browser, IP address
Marketing preferences: communication history and opt-in/opt-out choices
Customer feedback: survey responses, reviews, or support conversations

We collect this data:

Directly from you when you fill out forms, request services, or communicate with us
Automatically via cookies, analytics, and tracking technologies
From third-party platforms (e.g., Shopify) to provide our services
Through project work (e.g., migration, audits, or custom development)

How We Use Your Information

We use collected data for the following purposes:

To provide, maintain, and improve our services
To deliver Shopify retainers, audits, development, migrations, and app installations
To analyze usage patterns and optimize performance
To communicate with you about projects, updates, or inquiries
To send invoices, receipts, and service-related messages
To offer personalized recommendations and marketing materials
To comply with legal obligations
To prevent fraud, abuse, or unauthorized access
To conduct research, testing, and development of new features
To generate performance analytics and reports for you
To maintain security and protect our systems

Email Newsletter

If you subscribe to our newsletter, or tick the box to receive Shopify tips when you submit our contact or free audit form, we add your email address, and your name if you gave it, to our mailing list. We send a short welcome series and then about one email a month with new articles, Shopify updates and client results.

Our mailing list is managed by MailerLite, an EU-based email marketing service that processes this data on our behalf. MailerLite records whether emails are opened and which links are clicked so we can see what is useful. The legal basis is your consent, which you can withdraw at any time with the unsubscribe link in every email. We remove your details from the list when you unsubscribe or ask us to.

Opt-Out Instructions

You may opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in marketing emails
Contacting us at contact@teplin.agency
Requesting to be removed from our marketing database

Note: even if you opt out of marketing, you may still receive service-related emails about active projects or payments.

Cookies

We use cookies and tracking technologies to enhance your experience:

Essential cookies for site operation
Analytics cookies for tracking usage patterns
Marketing cookies for targeted content
Session cookies for temporary interactions
Persistent cookies for preferences
Third-party cookies from tools like Google Analytics or Shopify integrations

You can disable cookies in your browser, but some site functions may be limited.

Data Security

We take strong measures to secure your data, including:

Encryption of data in transit and at rest
Regular security audits and monitoring
Access controls and authentication measures
Secure backups and disaster recovery
Employee training in data protection
Incident response planning

However, no system is fully secure. Transmission of personal data online is at your own risk.

Third-Party Services

We may use third-party providers to support our operations, including:

Hosting and infrastructure services
Payment processors
Shopify app integrations and plugins
Analytics and marketing platforms
Customer service tools

These third parties may access your data only to perform tasks on our behalf and are contractually bound to protect it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our services
Legal or regulatory updates
New technologies or tools
Improved privacy protections

We will post updates on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@teplin.agency

Website:https://teplin.agency

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